What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm trying to upgrade, need someone to call me right away

    Asked by macbsa on February 12, 2014 at 01:49 PM

    My card, which has money on it, is not being accepted I need someone to call me right away so I can upgrade and get my account turned back on. Like immediately, because I have people trying to submit forms online. 

    call card my account and
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    JotForm Support

    Answered by TitusN on February 12, 2014 at 02:31 PM

    Hello,

    Thank you for contacting us.

    In order to facilitate this process, I have reset your submission limit, so your forms are available for the time being.

    What payment gateway were you tying to use (Plimus or Fastspring)?

    Are you in the position to use Paypal in the meantime?

    Please let us know.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 12, 2014 at 02:32 PM

    Looks like you used paypal.

    Please let us know if we can assist further.