Changes are not updated on the live form

  • Profile Image
    sbsccform
    Asked on February 13, 2014 at 03:15 AM

    When we change it is not updating it on the form. The changes have been made for this form, but it shows the previous details only.

    e.g http://www.jotform.com//?formID=31921478396464

  • Profile Image
    datasphere
    Answered on February 13, 2014 at 04:00 AM

    Hi sbsccform 

    I cant see your form it just shows Untitled and a blank screen

     

    It`s a known issue on Jotform that you

    sometime just need to empty the `forms cache` 

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

     

    Try it  then save your finished form and see if it changes and updates .

    Cheers,

    D.

  • Profile Image
    sbsccform
    Answered on February 13, 2014 at 04:20 AM
    I tried cleared both cache still the same issue. What is updated on this
    form is not displaying http://www.sbscc.com/MPCP.html it is displaying the
    original contents.

    Please let us know if you have any further questions on this.

    Kind Regards,

    Naleem
    SBS Computer Consultancy (Pvt) Ltd
    T: +94 11 4512456
    F: +94 11 4516456
    W: www.sbscc.com


    Pioneer Cloud Computing Company in South Asia
    & MYOB Professional and Developer Partner Since 1998
    _____
    ...
  • Profile Image
    pinoytech
    Answered on February 13, 2014 at 05:16 AM

    Hi,

    I was able to replicate the issue that you are referring upon checking your form. Let me forward this issue to our higher ups for further investigation and for further assistance.

  • Profile Image
    datasphere
    Answered on February 13, 2014 at 07:02 AM

    Hello Again

    I have replicated your form 

    is this it:

    https://drive.google.com/file/d/0BzRho_UK_pHyQlZDLVNSUHlTeVE/edit?usp=sharing

     

    but its a lot different than the form on the cloud service link,

    do you want this shorter form to be on that website?

  • Profile Image
    sbsccform
    Answered on February 13, 2014 at 07:30 AM
    Following is the form I made changes and the changes also saved, but form
    shows the previous details, not one I have changes under cover plan spot
    http://www.sbscc.com/MPCP.html

    Please let us know if you have any further questions on this.

    Kind Regards,

    Naleem
    SBS Computer Consultancy (Pvt) Ltd
    T: +94 11 4512456
    F: +94 11 4516456
    W: www.sbscc.com


    Pioneer Cloud Computing Company in South Asia
    & MYOB Professional and Developer Partner Since 1998
    _____
    ...
  • Profile Image
    pinoytech
    Answered on February 13, 2014 at 08:33 AM

    Our sincere apologies for the inconvenience that may have caused. We'll update you immediately via this thread as soon as this issue sorted out.

    Thank you for you patience!