What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not use SSL but still my account is over limit.

    Asked by cheralexav on February 13, 2014 at 06:10 AM

    Hello, I don't use any SSL submission. But I am again over the limit. Can you check why? Thank you.

    Page URL:
    http://tennesseeinternationalpartnershipservices.com/application-2014.<br/>html

    Submissions ssl submissions check SSL Submission hello
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    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 07:25 AM

    Hello cheralexav,

    Upon checking your web page, I found your form to be embedded using non secure embed code. Are you sure this form is not embed in some other web page or someone is not using your form's direct SSL URL?

    I have reset your SSL submission counter to 8 and removed your account from scheduled downgrade. Please ensure that you do not use the SSL version of your form to receive submission. We are not allowed to reset the SSL counter more than once per account.

    You may like to clone this form and embed the cloned version in your web page and see if that helps you stop receiving secure submissions. This guide should help you in form cloning:  http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Thank you!

  • Profile Image

    Answered by cheralexav on February 13, 2014 at 12:52 PM

    I would like to make a clone, but I cant make Form-clone with all submissions. Is any otherway to stop SSL submissions. May be you can change my form ID in your system?

  • Profile Image

    Answered by EliezerN on February 13, 2014 at 02:33 PM

    Hi,

    I double checked the embedded code of your form and I found that your form URL is not secure anymore, so you do not need to clone it. Cloning a form will not create a copy of your submissions for the new form. It just creates a new form with not submissions received.

    However, if you would like to be completely sure you no longer receive SSL submissions make sure to follow these steps:

    A. Make sure the Secure form box in the embed form wizard is not checked:

    B. Also make sure you are not using https:// to log in your jotform account. You must log in using this URL: http://jotform.us/

    I hope this helps. Please inform us if you need further assistance with this inquiry.

    Thanks