- cheralexavAsked on February 13, 2014 at 06:10 AM
Hello, I don't use any SSL submission. But I am again over the limit. Can you check why? Thank you.
- JotForm Supportashwin_dAnswered on February 13, 2014 at 07:25 AM
Upon checking your web page, I found your form to be embedded using non secure embed code. Are you sure this form is not embed in some other web page or someone is not using your form's direct SSL URL?
I have reset your SSL submission counter to 8 and removed your account from scheduled downgrade. Please ensure that you do not use the SSL version of your form to receive submission. We are not allowed to reset the SSL counter more than once per account.
You may like to clone this form and embed the cloned version in your web page and see if that helps you stop receiving secure submissions. This guide should help you in form cloning: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account
- cheralexavAnswered on February 13, 2014 at 12:52 PM
I would like to make a clone, but I cant make Form-clone with all submissions. Is any otherway to stop SSL submissions. May be you can change my form ID in your system?
- EliezerNAnswered on February 13, 2014 at 02:33 PM
I double checked the embedded code of your form and I found that your form URL is not secure anymore, so you do not need to clone it. Cloning a form will not create a copy of your submissions for the new form. It just creates a new form with not submissions received.
However, if you would like to be completely sure you no longer receive SSL submissions make sure to follow these steps:
A. Make sure the Secure form box in the embed form wizard is not checked:
B. Also make sure you are not using https:// to log in your jotform account. You must log in using this URL: http://jotform.us/
I hope this helps. Please inform us if you need further assistance with this inquiry.