I am getting an error message when I try to log on that says: My IP adddress has been banned due to a possible phishing attempt. How do I fix this?

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    SWFCPLATT
    Asked on February 13, 2014 at 07:59 AM

    This is the third attempt to fix this issue. The account is under SWFCPLATT and the last email indicated that the IP Address (23.24.170.165 IP) was added to the whitelist. But that is not the correct IP address.  The IP address that is having an issue is: 64.31.174.2.  Can you please add it to the whitelist?

     

    Thanks!