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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Follow up: Collecting Credit Card Information through Forms

    Asked by Ryan  on February 13, 2014 at 09:00 AM

    The post answer button on my previous thread was not working for 12 hours on several different devices so I created a new thread in response to this one:




    My reply is: What if I don't want to process credit cards and only want to gather the information. Would this still be acceptable using your product?

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    JotForm Support

    Answered by ashwin_d on February 13, 2014 at 09:44 AM

    Hello Ryan,

    Unfortunately no. You should not ask credit card details in your form and it is against our terms of use. You can only use one of our in built payment tools to process payments if you are selling some products / subscriptions. 

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It will automatically suspend your account. We do not recommend you to create such forms.

    Thank you!

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    Answered by Skidmore on February 13, 2014 at 10:39 AM

    We have the same issue.  We sell a service and do not charge customers until after it's complete.  The final cost varies and it is convienient for everyone involved if we can collect the information and charge the card post service.

    Do you have any suggestions?

    Thank you for your time.



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    Answered by EliezerN on February 13, 2014 at 11:49 AM


    As my colleague has stated before, we do not recommend asking credit card info, that will cause the suspension of your account. The only way you can do that action is by using one of our in built payment tools to sell products/subscriptions. There is no other ways.

    So, if you have further questions related to this inquiry, kindly open your own thread to post your doubts and we will be more than glad to help you.