What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how do I ensure certain email recipients get all the details of the form entry once iti is submitted, including the customer email address in the form

    Asked by martyn  on February 13, 2014 at 10:28 AM

    Heres my form


    <script type="text/javascript" src="https://secure.jotformeu.com/jsform/40433536727354"></script>

    Page URL:

  • Profile Image

    Answered by jedcadorna on February 13, 2014 at 11:49 AM


    Thank you for contacting us.

    Make sure that your form email alerts is setup correctly. Please see this guide on how to prevent emails from bouncing https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also check each email in your recipient settings if in our bounce list by going to Account > Settings


    If incase you are having problem receiving Jotforms email you can whitelist Jotform's IP and email. See this guide https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses