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  • Profile Image

    how to solve this problem erorr number is (ssl_error_bad_cert_domain)

    Asked by AdminPlaza on February 13, 2014 at 10:50 AM

    Ihave  jotform on facebook page  and when  browse the form  get  to me risk

     

    and the erorr number   

    ssl_error_bad_cert_domain)

    يستخدم form.jotform.me شهادة أمن غير سليمة. الشهادة مقبولة فقط للأسماء التالية: jotform.com , www.jotform.com (رمز الخطأ: ssl_error_bad_cert_domain)

    Page URL:
    https://www.facebook.com/supermarketbravo

    Screenshot
    problem JotForm Facebook Page browse www
  • Profile Image

    Answered by EliezerN on February 13, 2014 at 12:01 PM

    Hi,

    That error is appearing probably because are not using the secure URL of your form to embed it to your Facebook page as suggested by this guide: Adding a form to Facebook

    Please notice that the URL of your form must be something like this: https://secure.jotform.com/form/xxxxxxx

    and it must not be like this: http://www.jotform.com/form/xxxxxxxx

    Otherwise, the form will not be displayed due to security issues.

    To convert your form URL or embed code to secure just check the Secure form box in the Embed form wizard:

    I hope that helps. Please inform us if the issue still persists.

    Thanks

  • Profile Image

    Answered by datasphere on February 13, 2014 at 12:14 PM

    Hi AdminPlaza

    while your jotform and page is loading perfectly normal on

    https://form.jotform.me/form/31462903374453 address 

    but in Opera browser, maybe you are trying to open it in Firefox?

    If that is the case seeing the alert does not necessarily mean that the website you're visiting is trying to trick you into believing it is a different website - it means that Firefox isn't able to verify the identity of the website, and that you should proceed carefully. It often has a relationship with your web hosting provider.

    the one on Facebook is non existent for now.

    Maybe you could try post it again on facebook because when I opened the contact app half an hour later it is working !

    This is the link I was opening:

    https://www.facebook.com/supermarketbravo/app_201742856511228

     

    You could try this brief description (I am certain that you already know it all but chek it again) : 

    http://www.jotform.com/help/22-Adding-Form-to-Facebook

    or this - for developers using Facebook Developer method

    http://www.jotform.com/help/123-Adding-Form-to-Facebook-Facebook-Developer-Method-