What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    do you want our money?

    Asked by buildteam on February 13, 2014 at 11:45 AM

    Our office had a recurring payment set up on a business credit card and for some reason the recuring payment stopped processing. As a result we defaulted on our account and are trying to reinstate it.  Unfortunately the "Pricing" page on your site is down so we are unable to renew our account.  It was brough to my attention that the account needed to be brought current before noon today otherwise the service would be terminated.  We have been trying for the past 3 days to update our credit card information and have no number to call for additional information given the fact that your pricing page wont allow us to upgrade our account.  Please follow up as soon as possible with a solution to this problem.

    Thank you,

    Michael

    problem office site credit
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 13, 2014 at 01:57 PM

    Hello Michael

    As far as I can see, you have successfully re-upgraded your account buildteam  according to Order Ref 78378432 Bi-Yearly Premium subscription that was purchased today