how to solve jotform domain problems

  • Profile Image
    Asked on February 13, 2014 at 12:04 PM

    hi all,


    I have been using Jotform for more than 1 year with very high satisfaction. However, since a few days ago, I was not able to load my jotform forms. After searching on the internet for a while, it seemed that the sitution was caused by DNS.

    However, depite that I am using, jotform would generate my forms within domain which is inaccessible for me (in China) now. But is totally okay. Can you let me know how I can switch the domain for the jotform services to

    thank you and best regards,





  • Profile Image
    Answered on February 13, 2014 at 01:51 PM

    Hi Huan,

    Actually, are not our preferred domain for your location. We recommend since your account created under Asia region. The only way to change your domain from is by upgrading your account cause we do have domains for various regions, and we would prefer users/customers to access our domain whichever the nearest to their location.

    Bellow is a screenshot of our server locations.

    If you need further assistance, please let us know.