how to solve jotform domain problems

  • Profile Image
    qqiuwang
    Asked on February 13, 2014 at 12:04 PM

    hi all,

     

    I have been using Jotform for more than 1 year with very high satisfaction. However, since a few days ago, I was not able to load my jotform forms. After searching on the internet for a while, it seemed that the sitution was caused by DNS.

    However, depite that I am using www.jotform.com, jotform would generate my forms within jotform.me domain which is inaccessible for me (in China) now. But jotform.com is totally okay. Can you let me know how I can switch the domain for the jotform services to jotform.com?

    thank you and best regards,

     

    Huan

     

     

  • Profile Image
    pinoytech
    Answered on February 13, 2014 at 01:51 PM

    Hi Huan,

    Actually, jotform.com are not our preferred domain for your location. We recommend jotform.me since your account created under Asia region. The only way to change your domain from jotform.me is by upgrading your account cause we do have domains for various regions, and we would prefer users/customers to access our domain whichever the nearest to their location.

    Bellow is a screenshot of our server locations.

    If you need further assistance, please let us know.