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    myclient isnt recieving emails

    Asked by cathykopicz on February 13, 2014 at 03:18 PM




    set it up and did the email alert setup - added her email to the bottom right corner, she isnt recieving the tests

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    Answered by pinoytech on February 13, 2014 at 03:32 PM


    Upon checking, I found out that your form is only using your default email address (account email address) as your form's recipient which I think the reason why your client isn't receiving any email notification from the form.

    To find out what email address used as form's recipient, please take a look at this: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you need further assistance, please let us know.