What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attached files are not working

    Asked by andreapearlman on February 13, 2014 at 03:41 PM


    My job application which is set up to accept linked resume files is opening them in a weird location when I clck on the link that come through in the email.

    Everything, no matter what kind of file is attached (PDF, doc) opens here



    Any idea what's going on?

    It has been working just fine for almost 2 years.



    Page URL:

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    Answered by Cesar on February 13, 2014 at 03:57 PM

    It appears the uploaded files may have gotten corrupted during transfer.  I have performed a test submission on your form. At this time I have been able to view my submission on your account. If possible do ask the user to resubmit their upload. 

    Thank you.

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    Answered by andreapearlman on February 13, 2014 at 04:10 PM
    OK. Apparently it happened with a bunch of them.
    Im not the one that gets the data. I just manage the website.
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    JotForm Support

    Answered by BDAVID on February 13, 2014 at 04:36 PM

    Hi, let us know if the issue persist, cause I just did a tes with my account and the file was correctly uploaded to my form.