What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I clear my credit card details from my Jotform account

    Asked by TeapotValley on February 13, 2014 at 04:10 PM

    I simply don't need or want it in there, so how can I get it the system forget it? It is defintely the Jotform side of things, not my computer remembering it or anything!

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    JotForm Support

    Answered by TitusN on February 13, 2014 at 04:37 PM


    Thank you for contacting us.

    Your CC information is kept by BlueSnap - Our payment gateway. We do not keep your information since it is required by law to use a service that is PCI compliant - meaning that your information is protected from anauthorized access - even from Jotform.

    Please check the very first email you recieved from @bluesnap.com when you first signed up to access your account and request for the information to be removed.

    In any case, you appear to have cancelled your subscription, so you will not be billed by us. 

    Please let us know how we can asssist further.