How do I clear my credit card details from my Jotform account

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    Asked on February 13, 2014 at 04:10 PM

    I simply don't need or want it in there, so how can I get it the system forget it? It is defintely the Jotform side of things, not my computer remembering it or anything!

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    Answered on February 13, 2014 at 04:37 PM


    Thank you for contacting us.

    Your CC information is kept by BlueSnap - Our payment gateway. We do not keep your information since it is required by law to use a service that is PCI compliant - meaning that your information is protected from anauthorized access - even from Jotform.

    Please check the very first email you recieved from when you first signed up to access your account and request for the information to be removed.

    In any case, you appear to have cancelled your subscription, so you will not be billed by us. 

    Please let us know how we can asssist further.