- Vickie and LeahAsked on February 13, 2014 at 06:51 PM
Hi, I think there were two accounts created by accident. The account we are trying to gain access to is under email@example.com. It's possible this email might be on your bounce list? We were getting responses three weeks ago and then suddenly nothing.
The form we are using is on this page: http://angelsonpatrol.org/family-application-form/
The staff is panicking because they have not received any emails for the past three weeks from the jotform and have some family support applications they can't get to.
If you can check and see if this form is under the .org username and then help us reset the password so we can get to the submissions that would be fantastic.
- JotForm SupportTitusNAnswered on February 13, 2014 at 08:10 PM
Thank you for contacting us.
I've sent password reset intructions toyour email address: firstname.lastname@example.org
Also, your email was in the bounce list:
email@example.com is IN the bounce list
Reason(s) : X-Postfix; User unknown in virtual alias table
I have removed it from the bounce list, please show the error message to your email administrator - looks like this email is a group-alias email, and was unavailable for some time.
In any case, you should be able to get email notifications now.
If not, what alternative email can we send the password notification to? This is in case firstname.lastname@example.org still has the same challege as highlighted above.
With your permission, we can update your account with the new email, and correct the situation for now.
Please let us know.