What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account is down, again.

    Asked by 10SEND on February 13, 2014 at 06:53 PM


    My account has disappeared as has my surveys. My account email is info@10send.com and the account name is 10SEND.

    This same thing happened the other day for putting in a box for IDs. I have deleted that survey. I am really trying to comply with Jotform rules.

    Please explain why this is happpening and how I can fix this. I just don't understand.

    Thank you in advance.

    Be Forbes



  • Profile Image

    Answered by Cesar on February 13, 2014 at 08:13 PM

    Your account has been suspended due to a form which contains a password field. Such forms are prohibited by JotForm's Terms of Use, as allowing them encourages phishing activities. due to this the phishing detector has disabled your account. We can enable to account back, but the form :
    40424053018139 has to be removed.

    Thank you.