Where has the form submission "Thank You" page gone?

  • Profile Image
    jgriffith
    Asked on February 14, 2014 at 05:49 AM

    Beginning yesterday, when users complete one of our Jotforms and click submit, they no longer receive a "Thank you" screen.  Instead they are left at a blank white page that causes concern as to whether the submission was successful.  I can see that the form submissions are being captured.  This issue has affected every form that I have tested this morning.  How can I get the "Thank you" screen back?

  • Profile Image
    Carina
    Answered on February 14, 2014 at 09:10 AM

    I tested your form NERA Daily ALS Checklist using Chrome and received the thank you message after submission:

    It can be a browser related issue, or perhaps something with form's embed version. Can you please provide us the site url so we can look better into this issue?

    Thank you