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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where has the form submission "Thank You" page gone?

    Asked by jgriffith on February 14, 2014 at 05:49 AM

    Beginning yesterday, when users complete one of our Jotforms and click submit, they no longer receive a "Thank you" screen.  Instead they are left at a blank white page that causes concern as to whether the submission was successful.  I can see that the form submissions are being captured.  This issue has affected every form that I have tested this morning.  How can I get the "Thank you" screen back?

    Submissions and
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    Answered by Carina on February 14, 2014 at 09:10 AM

    I tested your form NERA Daily ALS Checklist using Chrome and received the thank you message after submission:

    It can be a browser related issue, or perhaps something with form's embed version. Can you please provide us the site url so we can look better into this issue?

    Thank you