how can i bring back my submissions

  • Profile Image
    viewlife
    Asked on February 14, 2014 at 06:42 AM

    Hi i need help please, i delete all my submissions by mistake, how can i bring them all back, it is important for me, it was a form of members with lots of information

  • Profile Image
    Carina
    Answered on February 14, 2014 at 09:24 AM

    As far as I know, unfortunately, it is not possible to recover deleted submissions. When trying to erase one submission we get a warning message saying it cannot be undone:

    Also when someone tries to erase all submissions it asks for the account password - to make sure they are not erased by accident.

    If you need more assistance let us know please.

     

  • Profile Image
    viewlife
    Answered on February 14, 2014 at 10:02 AM

    Thanks for your quick reply Carina.

    I know, i gave the password, but something went wrong with the back up i've made before the "delete all" and now i've lost everything, i thought maybe jotform store somehwere those data for a while even if we delete them

    because now i don't know what to do :(

  • Profile Image
    Carina
    Answered on February 14, 2014 at 10:25 AM

    Unfortunately, once you delete a submission it is also deleted from our servers. It is not possible for them to be recovered.

    A workaround might be trying to check the email submissions if they are still available on your email, or if you previously downloaded a pdf/csv submission list.

    Kindly let us know if you need more assistance.

     

     

  • Profile Image
    viewlife
    Answered on February 14, 2014 at 10:37 AM

    Yes i have something but is old.

    Ok thanks Carina for your support.