What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    submissions are not coming through to Jot form or via email

    Asked by julied on February 14, 2014 at 09:43 AM

    When i test the form online - nothing has been showing up at jotform or in my email. It's like it is not registering at all. Can you help me with what I am doing wrong?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 14, 2014 at 09:53 AM

    Hello Julie,

    Upon checking your web page, I found that you have used your form's source code to embed it. Is there any specific reason to do so? I was not able to find any form related custom code in your web page.

    Upon taking a closer look at your web page, I found that you have two form tags in your form and both have different action URL

    <form method="post" action="/FaithFormation/Grade18/LentenFamilyActivityRegistration.aspx" id="Form" enctype="multipart/form-data">

    <form accept-charset="utf-8" action="http://submit.jotform.us/submit/40424549819158/" class="jotform-form" id="40424549819158" method="post" name="form_40424549819158">
    This is the reason when the form is submitted it is posted to the fist action URL and the data does not come though in your JotForm account.
    If you have not added any custom code in your form's source code, I would you to please use your form's iFrame embed code to embed it in your web page. The following guide should help you :  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
    Do get back to us if you have any questions.
    Thank you
  • Profile Image

    Answered by julied on February 14, 2014 at 09:59 AM

    Awesome - it works now - thanks!!!