What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
Upon checking, I found out that you are paying your subscription with us using the payment gateway, Plimus.
To change your credit card information, you need to do the following steps:
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. If you forgot your password, reset your Plimus password by entering your email and Plimus username.
3. Log in to Plimus via this page.
4. Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.
5. Save the changes to update your account.
If you need further assistance, please let us know.