What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent! My forms aren't submitting, confirmation emails not being sent

    Asked by ebartosh on February 14, 2014 at 02:59 PM


    Instead of getting a Thank You screen, after submitting the screen just goes blank.

    We have not been getting confirmation emails, and the submissions are not showing up under "Submissions" for the form.

    Please please help, and please let me know if we can recover these submissions!!

    Thank you!!

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    Answered by jedcadorna on February 14, 2014 at 03:03 PM

    We apologize for any inconvenience there was a bad commit that caused this problem but this has been fixed by now. Please try submitting a form again and let us know if there still any issues.