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  • Profile Image

    Page Break not working on Facebook App

    Asked by craftlabph on February 15, 2014 at 02:02 AM

    Hello again!

    I wonder why the page break buttons are not working on my Facebook App. Can anyone help me with this?

    Here's the facebook app link: https://www.facebook.com/craftlabph/app_208195102528120

    Here's my form link: http://form.jotform.me/form/40450808387458?

     

    Thanks!

    app facebook app JotForm form link
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    JotForm Support

    Answered by Welvin on February 15, 2014 at 05:33 AM

    Hi,

    What is your method of embedding the form into your Facebook Page? I think there's a conflict to the tab causing this issue. Kindly try re-embedding your form using our iFrame Method: Getting the Form iFrame Code. Since the form is placed inside an iFrame, this shouldn't create any issues to the fanpage tab.

    Thanks

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    Answered by craftlabph on February 15, 2014 at 06:30 AM

    Hi Welvin,

    When I used the iFrame code, the form doesn't appear at all on the tab.

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    JotForm Support

    Answered by KadeJM on February 15, 2014 at 01:11 PM

    Yeah I see that, it's a blank page now. To my knowledge and experience it's well known that facebook can often be quite finicky with certain apps depending on how they are used. I think this might work if you secure the form but I'm not certain if you would want to do this since it will would then start being counted as SSL Submissions within your account.

    When I inspected the form on facebook I found it's returning this error about your FB Page being loaded from a Secured Source. This is because facebook always uses a Secured Domain. Your form on the other hand is using a non-secured domain so it is being blocked I believe. You can try using a Secured Url for your form to see if this fixes it on your end.

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    Answered by craftlabph on February 15, 2014 at 11:36 PM

    Hi KadeJM,

    That did the trick! Thank you so much!

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    JotForm Support

    Answered by ashwin_d on February 16, 2014 at 03:09 AM

    Hello craftlabph,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!