Changes are not showing on the live form

  • Profile Image
    babysingapore
    Asked on February 15, 2014 at 03:34 AM

    Hi,

    I am working some time with Jotform successfully.

    I made some changes to my form, and can see them in the preview. However even after saving do not see them in the live link.

    Have I lost it?

    Thanks for looking into this.

    Regards,

    Martijn

    Baby Singapore Pte. Ltd.

     

  • Profile Image
    Welvin
    Answered on February 15, 2014 at 06:21 AM

    Hi Martijn,

    I can see the issue after checking your form on the editor and in the live view. I don't have the idea why this is happening to the form so let me forward this thread to our developers so they can further check the cause of the issue.

    I noticed that cloning the form would let you see the updates on the form. Please clone the form by following this guide: How to clone an existing form from your account?

    Thanks

  • Profile Image
    Welvin
    Answered on February 15, 2014 at 06:34 AM

    What I mean is, I clone your form and in the cloned version, the changes are showing so I would suggest doing the same on your end. Clone the form and use the cloned version.

    Thanks

  • Profile Image
    Welvin
    Answered on February 16, 2014 at 03:40 PM

    Hello,

    Thanks for your patience waiting for our updates. This issue is now fixed. Kindly check and inform us if you see any problems.

    Thanks