What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes are not showing on the live form

    Asked by babysingapore on February 15, 2014 at 03:34 AM

    Hi,

    I am working some time with Jotform successfully.

    I made some changes to my form, and can see them in the preview. However even after saving do not see them in the live link.

    Have I lost it?

    Thanks for looking into this.

    Regards,

    Martijn

    Baby Singapore Pte. Ltd.

     

    Page URL:
    https://secure.jotformpro.com/form/40413020560941

    Screenshot
    JotForm preview png thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on February 15, 2014 at 06:21 AM

    Hi Martijn,

    I can see the issue after checking your form on the editor and in the live view. I don't have the idea why this is happening to the form so let me forward this thread to our developers so they can further check the cause of the issue.

    I noticed that cloning the form would let you see the updates on the form. Please clone the form by following this guide: How to clone an existing form from your account?

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 15, 2014 at 06:34 AM

    What I mean is, I clone your form and in the cloned version, the changes are showing so I would suggest doing the same on your end. Clone the form and use the cloned version.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 16, 2014 at 03:40 PM

    Hello,

    Thanks for your patience waiting for our updates. This issue is now fixed. Kindly check and inform us if you see any problems.

    Thanks