What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting - form page not loading

    Asked by vitaskinspa on February 15, 2014 at 10:54 AM
    Hi,Our forms will not always load, and when they do they often will just say "please wait" on submission button and never submit once the form has been filled. Intermittant but happening more frequently.Can you please investigate,Thanks,
    Page URL:
    https://secure.jotformeu.com/vitaskinspa/clientreg

    form not submitting Form Page please wait thanks and
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 15, 2014 at 03:11 PM

    Hi,

    I cannot reproduced the problem here. My first test went through just fine. All the fields are working, and I don't see any errors.

    May we know if you've embedded this form somewhere where the issue occurs? I see no possible cause that'd make the form to fail perhaps the problem is due to the faulty browser. Can you clear your browsers' cache and cookies and recheck? This might help.

    Update us here should you need further assistance. Thanks!