Zoho CRM not connecting. Invalid Password

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    durobusiness
    Asked on February 15, 2014 at 11:11 AM

    I am trying to intergrate a form into Zoho CRM and when I get to the screen that says enter your ZOHO CRM login it alswyas gives me an invalid password error?

     

    I have a free Zoho account. I have changed the password to see if there was an issue with that and it was not. i can log into Zoho and Jotform no problem at all, but cant get them to connect?

     

    Are there any work arounds for this or is this a current issue?

     

    I have provided a link to the form in the URL filed and also a capture of the error message I get. Is it just that you ahve to have a piad version of both Zoho and Jotform to get the intergration to work?

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    jonathan
    Answered on February 15, 2014 at 06:46 PM

    Hi,

    We apologize for the delays. Are you still having this issue? 

    I was not able to reproduce the same issue when I tested the Zoho CRM integration using my free zoho account. Please check this screencast http://screencast.com/t/0xm332BnzxLx

    Please check if you are using the correct e-mail and password.

    You can also try clearing your browser's cache just to be sure no existing cache is interfering with the connection.

    Hope this help. Inform us if issue persist.

    Thanks.

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    rothschild86
    Answered on February 17, 2014 at 01:18 PM

    you must disable 2-factor authentication in zoho (as it will break all the integrations that you have).

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    Mike_T
    Answered on February 17, 2014 at 02:49 PM

    Can you please confirm that you are able to enable the integration, when you disable mentioned 2-factor authentication in your Zoho account settings?

    If this is the case, we can forward a ticket about the issue to our Development Team.

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    rothschild86
    Answered on February 17, 2014 at 05:25 PM

    sure. confirmed. but there isn't anything your dev team will be able to do about this.

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    Mike_T
    Answered on February 17, 2014 at 06:33 PM

    @Rothschild86,

    Thank you very much for informing us about the issue with 2-factor authentication.

    I have made some more tests and found that there is a 'Manage Application Specific Passwords' option associated with Zoho 2-factor authentication.

    According to my test, we can use that option to integrate JotForm based forms with enabled 2-factor authentication on Zoho accounts.

    @Durobusiness,

    Please try either disable your 2-factor authentication or use the Manage Application Specific Passwords.

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    rothschild86
    Answered on February 17, 2014 at 07:22 PM

    Glad to help :) Good find on the app specific passwords. That would do it too.