i deleted all my submission but the upload space doesn't go down.

  • Profile Image
    fotoclubdilbeek
    Asked on February 15, 2014 at 02:10 PM

    i'm going to be blocked this monday if I don't upgrade, but I cleared all submissions in my jotform completely!

     

    it's totally empty.  Anything I can do? is this a bug?

     

    Best regards

     

    Tom

  • Profile Image
    gori-mathew
    Answered on February 15, 2014 at 03:45 PM

    Hi Tom,

    This is not a bug please take a look into you other form it has uploads in it that are taking up the space as shown in the screenshot below:

    Please go ahead and delete them too to free up your submissions space, if you are unable to see the form please logout clear your browser's cache and then log back into the account. Also clear your form's cache.

    Do let us know if you need further assistance.

    Regards!