How do I remove recaptcha?

  • Profile Image
    happy1591
    Asked on September 05, 2021 at 02:30 PM

    Hi there,


    Since I use the auto responder, I ve got the Google recaptcha every time, my users too.

    Is there any way to remove it?

    Thanks

  • Profile Image
    ashwin_d
    Answered on September 06, 2021 at 12:40 AM

    Do you mean to say that when you submit the form, it shows a captcha field? I did test your form by sending a test submission, and I am not able to replicate the issue you are having. No captcha field was displayed in the form. Please check the screenshot below:

    1630903195_61359b9b25d3b_submitFrm.gif

    Have you embedded your form in any web page where you are having this issue with? Please share the web page URL and we will take a look.

    We will wait for your response.

  • Profile Image
    happy1591
    Answered on September 07, 2021 at 12:18 AM

    Hi there,

    Thank for your prompt response. It's due to the auto-responder, I've tested many times, once I activate the auto-responder there is recaptcha on the next page. And when I remove it, it doesn't show. Eventually I decided to remove the auto-responder.

    However, I've noticed that some of the words are in English, even though I've set my language as Chinese. Is there any way to translate them?


    Thank you.

  • Profile Image
    ashwin_d
    Answered on September 07, 2021 at 02:50 AM

    I did check your form and found that "Categories: All" and "Total" is being displayed in English. The rest of your form is being displayed correctly in Chinese language.

    Please note that you can directly edit the "Total" text in the product list field. Please check the screenshot below:

    1630997429_61370bb5a49aa_total.gif

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update from them.

  • Profile Image
    ashwin_d
    Answered on September 07, 2021 at 02:51 AM

    Please accept my apology for the issue. The issue needs to be escalated in a new thread and we will respond to you in the following thread: https://www.jotform.com/answers/3340369