What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms doesn't show anymore.

    Asked by aiikyo on February 16, 2014 at 08:18 AM

    Yesterday my form works fine. But today, it doesn't appear anymore in any browsers.

    Why does it happen?

    Page URL:
    http://compiler.hmtif-ub.com/contact.html

    Screenshot
    My Forms
  • Profile Image

    Answered by pinoytech on February 16, 2014 at 10:37 AM

    Hi,

    Our sincere apologies apologies to the inconvenience that may have caused. I will now forward this issue to our higher ups for further investigation and for further assistance.

    Can you please try to change your secure form url from https://secure to https://www to fix the issue as a temporarily workaround?

    Your form code should be look like this:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://www.jotform.me/form/40418561877462" frameborder="0" style="width:100%; height:560px; border:none;" scrolling="no"></iframe>

    Thanks,

  • Profile Image

    Answered by pinoytech on February 16, 2014 at 01:35 PM

    Hi,

    I just want to inform you that we are currently having issue with our domain service provider on jotform.me this the reason why your form which are being serviced by this domain are not working at this time.

    Our adminstrators were already informed of this issue and had been working to restore the service the soonest time possible.

    Again, our sincere apologies for the inconvenience that may have caused.

  • Profile Image
    JotForm Support

    Answered by jonathan on February 16, 2014 at 02:25 PM

    @aiikyo 

    Hi, as a temporary alternative option, you can also re-embed the form using jotform.pro domain.

    Like this http://www.jotform.pro/form/40418561877462 . Please take note of the domain change in the URL.

    Inform us if this does not work for you.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 16, 2014 at 03:44 PM

    Hello,

    Thanks for your patience waiting for our updates. The issue with jotform.me domain issue is now fixed. Kindly check and inform us if you see any problems.

    Thanks