My Form has gone missing and Error page is displayed when form is submitted.

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    gurgaonhigh
    Asked on February 16, 2014 at 08:24 AM

    Two of my forms are not working properly and you have not even informed me. I have lost around $400 worth google adwords business. i was randomly checking today because no submittions were coming and realised that the form are not working. 

    Forms giving errors (That i checked)

    Vatika Express City Plots

    Assotech Breeze

    Highly disappointed with your service. You have caused me more loss then the amount of business i get from your service.

  • Profile Image
    pinoytech
    Answered on February 16, 2014 at 10:49 AM

    Hi,

    I've took a look at your website where your form is embedded and it seems to be working fine. Please take a look at this video: http://www.screencast.com/t/aUSfz8aYv

    Our sincere apologies for the inconvenience that may have caused.

  • Profile Image
    gurgaonhigh
    Answered on February 16, 2014 at 11:10 AM

    Hi, i saw the video but i have no idea, how you did it as i tried accessing the direct link also but its not opening. I even tried My Forms>>View Form = Even this gives me the error the page cannot be displayed.

    Direct Link :

    http://form.jotform.me/form/40080410631438

    There is some problem with your code or servers or DND as many users are complaining similar breakdown. Please agree that there is some problem and find out a way to sort this out asap to keep up your reputation.

  • Profile Image
    pinoytech
    Answered on February 16, 2014 at 12:07 PM

    Hi,

    Can you please try to change your form url from http://form to http://www if this fix the issue or not?

    Thanks,

  • Profile Image
    gurgaonhigh
    Answered on February 16, 2014 at 01:11 PM

    No this did not help. Still cant access the form. 

  • Profile Image
    pinoytech
    Answered on February 16, 2014 at 01:23 PM

    Hi,

    I will now submit a ticket to our dev team about this issue.

    Again, our sincere apologies for the inconvenience that may have caused.

  • Profile Image
    pinoytech
    Answered on February 16, 2014 at 01:32 PM

    Hi,

    I just want to inform you that we are currenly having issue with our domain service provider on jotform.me this the reason why your form which are being serviced by this domain are not working at this time.

    Our adminstrators were already informed of this issue and had been working to restore the service the soonest time possible.