What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form has gone missing and Error page is displayed when form is submitted.

    Asked by gurgaonhigh on February 16, 2014 at 08:24 AM

    Two of my forms are not working properly and you have not even informed me. I have lost around $400 worth google adwords business. i was randomly checking today because no submittions were coming and realised that the form are not working. 

    Forms giving errors (That i checked)

    Vatika Express City Plots

    Assotech Breeze

    Highly disappointed with your service. You have caused me more loss then the amount of business i get from your service.

    Page URL:
    vatikaexpresscity.gurgaonhigh.com

  • Profile Image

    Answered by pinoytech on February 16, 2014 at 10:49 AM

    Hi,

    I've took a look at your website where your form is embedded and it seems to be working fine. Please take a look at this video: http://www.screencast.com/t/aUSfz8aYv

    Our sincere apologies for the inconvenience that may have caused.

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    Answered by gurgaonhigh on February 16, 2014 at 11:10 AM

    Hi, i saw the video but i have no idea, how you did it as i tried accessing the direct link also but its not opening. I even tried My Forms>>View Form = Even this gives me the error the page cannot be displayed.

    Direct Link :

    http://form.jotform.me/form/40080410631438

    There is some problem with your code or servers or DND as many users are complaining similar breakdown. Please agree that there is some problem and find out a way to sort this out asap to keep up your reputation.

  • Profile Image

    Answered by pinoytech on February 16, 2014 at 12:07 PM

    Hi,

    Can you please try to change your form url from http://form to http://www if this fix the issue or not?

    Thanks,

  • Profile Image

    Answered by gurgaonhigh on February 16, 2014 at 01:11 PM

    No this did not help. Still cant access the form. 

  • Profile Image

    Answered by pinoytech on February 16, 2014 at 01:23 PM

    Hi,

    I will now submit a ticket to our dev team about this issue.

    Again, our sincere apologies for the inconvenience that may have caused.

  • Profile Image

    Answered by pinoytech on February 16, 2014 at 01:32 PM

    Hi,

    I just want to inform you that we are currenly having issue with our domain service provider on jotform.me this the reason why your form which are being serviced by this domain are not working at this time.

    Our adminstrators were already informed of this issue and had been working to restore the service the soonest time possible.