What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Contact Form is missing

    Asked by pets-in-pencil on February 16, 2014 at 12:24 PM

    I've been using a contact form on my website (www.quadtourscyprus.com) and I have embedded the following code into my site.

     

    <script type="text/javascript" src="//form.jotform.me/jsform/40244559738462"></script>

     

    For some reason the contact form is now missing.  Please advise if there is a problem and how I can fix this issue.

    Page URL:
    http://www.quadtourscyprus.com/ask-us-a-question/

    contact form JotForm problem jsform
  • Profile Image

    Answered by Cesar on February 16, 2014 at 12:32 PM

    We do apologize for the inconvenience this may have given you.

    At this moment, users on the .me domain are currently being affected by a glitch. Unfortunately free accounts cannot bypass this problem at this time. Unlike paid accounts which can still use the JotForm.com domain as a workaround.

    Our Dev Team has been made aware of this issue and is currently working to fix it soon.

     

    Thank your understanding.

  • Profile Image

    Answered by pets-in-pencil on February 16, 2014 at 12:59 PM

    Thank you for your reply Cesar. 


    I am a little confused, as my other website (www.pets-in-pencil.com) has a jot form on it and that is working fine?  (http://www.pets-in-pencil.com/Contact_Form.html).

    When do you expect the fix to be available?  I am worried as my website (www.quadtourscyprus.com) looks incomplete without the form!

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 16, 2014 at 01:12 PM

    We do not have  an estimated time, but our developers are working now on it, so we hope to have this fixed soon. Thanks for your understanding and patience.