What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form disappear from page. Reload page will appear again

    Asked by XDMarkets on February 16, 2014 at 01:29 PM

    Today I ready so many asked the same question about form disappear from web page. I had the same problem too but when I refresh/reload my page, the form appear again. My question is, this is on my side problem or jotform side? Please give me a solution. Thank you. By the way, if paid version can solve this in no time, I will make purchase right away as I need it to be appear tomorrow.

    Thank you and waiting your answer.

    reload form disappear JotForm problem purchase refresh
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    Answered by Cesar on February 16, 2014 at 01:35 PM

    It appears your issues is unique as you are able to view the form once the browser is refreshed. Kindly provide the URL to where your form is embedded, so that we may be able to assist you better. Thank you.

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    Answered by XDMarkets on February 16, 2014 at 01:41 PM

    There is 2 forms i created and both have the same situation.

    https://www.xdmarkets.com/xd-markets-xstation-1-million-trading-demo-contest

    https://www.xdmarkets.com/pages-client-verification-submit-form

     

    Thank you

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    JotForm Support

    Answered by jonathan on February 16, 2014 at 02:05 PM

    Hi,

    I suggest you also try re-embed the form using its iframe embed code instead.

    There are jquery scripts present in your website page that could be having script conflict with Jotform when using the default script embed.

    Use this guide on how to http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if issue persist.

    Thanks!

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    Answered by XDMarkets on February 16, 2014 at 02:17 PM

    Its look good, but other problem coming out. I have no button for submit. Please take a look as I make a changes as suggested on page

    https://www.xdmarkets.com/xd-markets-xstation-1-million-trading-demo-contest

     

    Thank you

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    Answered by pinoytech on February 16, 2014 at 02:31 PM

    Hi,

    Thank you for contacting us. In order to fix the issue, I would suggest you to increase the height of your form's iFrame code 899px to 1000px.

    Please let us know if you need further assistance.

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    Answered by XDMarkets on February 16, 2014 at 02:48 PM

    Not helping as the height is already 1024px before you post. The form seem like showing up the submit button if the captcha is disappear. Please take a look and give me better solution.

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    JotForm Support

    Answered by jonathan on February 16, 2014 at 02:56 PM

    Hi,

    Please try it like this instead.

    After getting the iframe code embedexclude the script part of the code and retain only the iframe part like this...

    <iframe allowtransparency="true" src="https://secure.jotformeu.com/form/40455127521346" frameborder="0" style="width:100%; height:2024px; border:none;" scrolling="no"></iframe>

    It seems the script part is still conflicting with the web page other scripts.

    Please try this. Inform us if it still does not work.

    Thanks.

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    Answered by XDMarkets on February 16, 2014 at 03:03 PM

    Fantastic solution. Awesome, I got the correct setting. That perfect and thank you for your time.

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    JotForm Support

    Answered by jonathan on February 16, 2014 at 03:39 PM

    Thank you for confirmation all is good.

    Contact us again anytime for any assistance you need.

    Regards,

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    Answered by networkingsquare on October 08, 2014 at 04:45 AM

    When I reload the form or click on refresh, my form fields get locked. what could be the reason?
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    JotForm Support

    Answered by jonathan on October 08, 2014 at 06:58 AM

    @networkingsquare 

    I made a separate post about your inquiry here http://www.jotform.com/answers/440151

    We will attend to it as soon as we can.

    Thanks.