What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please help me complete our attempt to downgrade to the $9.95 Premium plan

    Asked by Free4good4 on February 16, 2014 at 03:13 PM

    The standard software you provide hiccupped and offered this link. Just in case, our acct email/username is director@free4good.org.

    Please notify us of the downgrade. 

    We just got charged for $49.95. A pro-rated credit seems appropriate. Please indicate how you wish future billing to be set up.


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 16, 2014 at 04:24 PM

    As far as I can see your subscription is now Premium INT121012-9807-17263S

    A pro-rated refund has taken place.

    Here it is the lastest invoice for the premium charge


    The credit card number on file which would get charged is 3664. You can keep that CC on file .