What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mailchimp not mapping fields on the Stripe payment forms

    Asked by fleck64 on February 16, 2014 at 05:51 PM

    Can not get Mailchimp to map email field.

    Page URL:
    http://form.jotform.us/form/40431179570149

    Screenshot
    email map map email mailchimp stripe
  • Profile Image
    JotForm Support

    Answered by jonathan on February 16, 2014 at 06:43 PM

    Hi,

    Can you please try creating a new MailChimp API key in your MC account and then use the new key when re-integrating the form.

    Also, in your form e-mail field, do not enable the confirmation e-mail option. 

    Redo the integration and check if this makes any difference.

    Please inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by fleck64 on February 17, 2014 at 02:48 PM

    I have tried new API keys and made a new form. Still does not work.

  • Profile Image

    Answered by fleck64 on February 17, 2014 at 03:35 PM

    I have tried it with two different Mailchimp accounts. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 17, 2014 at 05:48 PM

    We are sorry for the inconveniences you are facing.

    It looks like that the Mailchimp mapping is somehow conflicting with a Stripe payment field. I have created a bug report ticket and escalated it to our Development Team.

    We will update this thread once we have any news for you.

  • Profile Image

    Answered by fleck64 on February 17, 2014 at 06:43 PM

    yes if I remove the Stripe payment form Mailchimp works.