Phone Number Duplication on payment form

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    acerelocation
    Asked on September 07, 2021 at 01:21 PM

    Hello,


    We are having an issue with numbers duplicating on the payment form. When I type in a number, it keeps repeating. Form link below. Please let me know if I can provide more info.

    https://form.jotform.com/211725944438057

    1631035240_61379f688e352_Screen Shot 202

  • Profile Image
    Igor_B
    Answered on September 09, 2021 at 04:33 PM

    Hi,

    We were able to replicate the error and unfortunately, after testing all the available workarounds, we have to forward this issue to our developers. They will follow up on this thread as soon as the fix is available.

    For the time being, please disable Input Mask option on your Form, for the fields to work correctly.

    Our sincere apologies for this inconvenience.

    Kind Regards,


  • Profile Image
    ozgur
    Answered on November 08, 2021 at 05:47 AM

    Hello acerelocation,

    The problem should be fixed now. Please check and let us know if you need any further assistance.

    Thank you.