My form isn't updating to reflect the edits I've made. What do I do?

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    kidcastle
    Asked on February 17, 2014 at 08:08 AM

    I love using JotForm and it normally is very easy to use and responsive, but today it's just not cooperating:

    My edits (deleting the "Date of interview" field and adding the "Conclusion" field at the end) have been saved successfully in the form editor in the backend, but when I preview the form or go to its webpage it's showing the old, pre-edited version. Am I doing something wrong?

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    kidcastle
    Answered on February 17, 2014 at 08:18 AM

    That's alright, I just made a clone of the original form and that new one is reflecting those edits.

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    ashwin_d
    Answered on February 17, 2014 at 09:37 AM

    Hello kidcastle,

    I'm sorry for the trouble caused to you.

    We did have a small technical glitch yesterday which is already taken care of my our back end team. Cloning your form is one of the solution but have you tried clearing your form cache already? Clearing form cache should start displaying the latest updates you have made to your form. 

    The following guide should help you in clearing form cache:  http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Thank you!