Retrieve Deleted Submissions???

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    pdobbins
    Asked on February 17, 2014 at 09:34 AM
    Yikes! I deleted the wrong submissions. Can I get the data back?
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    Carina
    Answered on February 17, 2014 at 10:08 AM

    As far as I know, unfortunately, it is not possible to recover deleted submissions. When trying to erase one submission we get a warning message saying it cannot be undone:

    Also when someone tries to erase all submissions it asks for the account password - to make sure they are not erased by accident. (Once you delete a submission it is also deleted from our servers. It is not possible for them to be recovered).

    A workaround might be trying to check the email submissions if they are still available on your email, or if you previously downloaded a pdf/csv submission list.

    If you need more assistance let us know please.