form works when tested but not on website

  • Profile Image
    tonywebb
    Asked on February 17, 2014 at 09:40 AM

    I have created a form to upload files.

    I tested my form yesterday with my hotmail account as a default. 

    My website email address didn't receive the files but my hotmail account did.

    Today I changed the default email to my website email address and now the form isn't working at all.

    The files are uploaded and the form is submitted.

    My hotmail account doesn't receive a confirmation and my website account doesn't receive an email with the files. 

    How do i get the form and file uploads to work?

     

    This website isn't live yet (http://easy-photo-gifts.co.uk) I am testing it in another domain.

  • Profile Image
    Carina
    Answered on February 17, 2014 at 10:24 AM

    Upon checking your account I could see you have 5 submissions directed to the hotmail account ton---ebb--@hotmail.com. Both emails are not in our bounce list. You can try to change the sender email, as this sometimes causes some issues with the email providers:

    You can see more details on how to change the sender email. In adition you can whitelist our domain names.

    Kindly let us know if you need more assistance.

     

  • Profile Image
    Carina
    Answered on February 17, 2014 at 10:25 AM

    Also I checked your form and it is working, but the provided url is not correct. Can you please provide us the correct site url so we can look better into this issue?

    Thank you