What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A few questions . . .

    Asked by tonycrowther on February 17, 2014 at 10:18 AM

    Hi,

    Could I ask a few questions:

    a) having exceeded 100 sumbissions last month on just one form (and having panicked when I was informed that my forms had been 'suspended' - so I subscribed instantly) does this mean that even if my forms don't generate 100 submissions in future months, I must continue paying monthly from now on?

    b) to what degree do you have access to data, phone numbers, email addresses and message content from form submissions, some of which may be private and confidential?

    c)  what happens to all my forms if JotForm go out of business?

    Tony Crowther

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 17, 2014 at 11:14 AM

    Hello tonycrowther,

    Please find the answers below:

    a) You do not have to continue paying every month. Please be noted that you can upgrade downgrade your account anytime. Do get back to us whenever you want to cancel your subscription.

    b) All your submission records are very much there on our server but they are not shared with anyone. You may like to integrate your form with google spreadhsheet which save a copy of submission records in your google spreadhsheet. Then you can delete the submissions form your JotForm account. The following guide should help you in google spreadsheet integration:  http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    c) We do not delete any form or submissions. Your forms will be there in your account forever. (Going out of business is not a question as we have millions of users)

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!