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    My survey respondents are getting the following message "quota is full and cannot submit." How can a rectify this situation?

    Asked by ninjatiger on February 17, 2014 at 10:40 AM

    My survey respondents are getting the following message "quota is full and cannot submit." How can a rectify this situation? 

    Page URL:
    http://form.jotform.us/form/40356662532150?

    survey message cannot submit and
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    Answered by EliezerN on February 17, 2014 at 11:37 AM

    Hi,

    I was not able to reproduce the issue while submitting your form:

    Could you please let us know if you have been able to reproduce the issue from your side too? Are all your form users getting this same error message? At what time does the message appear?

    I checked your account status and it still many submissions left. So, you have not reach your quota yet as Premium user.

    I also checked your Form Limits in your form preferences, but I could not find any limitation setup. So, please let us know the information requested above so that we can further investigate and find a solution.

    Thanks