What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how can I downgrade my subscription?

    Asked by ISEK2014 on February 17, 2014 at 11:00 AM

    Dear Sirs,

    I would like to downgrade my current plan and bring it back to "free" user, with the idea that at the very moment I don't need to administer forms, but I will in the future, thus I would like also to keep my account and the form I have already created.

    when I try to downgrade the plan, however, the sytem tells me that "manual" performance is needed. 
    help would be greatly appreciated!


    wish you  a nice day



  • Profile Image

    Answered by pinoytech on February 17, 2014 at 11:55 AM

    Hi Leonardo,

    Upon checking your billing history, I found out that you are using PayPal to pay your subscription. So, in order to cancel your subcription you need to cancel it manually.

    Please follow this simple steps:

    1. Login to your PayPal Account

    2. Find the latest payment you have made to JotForm

    3. Click subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a PayPal Subscription.

    If you need further assistance, please let us know.