What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    cannot create zip file error

    Asked by biiainsurance on February 17, 2014 at 12:16 PM

    Any ideas on why I would get this when trying to export code ?


    form# 40187615170148

  • Profile Image

    Answered by Carina on February 17, 2014 at 01:13 PM

    I could download the zip file of your code, but in addition you may try to change your form's name (temporary just to download the file) to a simpler name (a one word name). 

    Kindly let us know if you need more assistance.

  • Profile Image

    Answered by biiainsurance on February 17, 2014 at 01:25 PM

    Hello, I tried changing the name to a simpler name and I still get the error when going to embed -> Source and clicking to download all files. Any other thoughts ?



  • Profile Image

    Answered by biiainsurance on February 17, 2014 at 01:45 PM

    I even cloned the form and still get the same error "cannot create zip file"

  • Profile Image

    Answered by pinoytech on February 17, 2014 at 03:53 PM


    Like my colleague Carina, I can download also with out any problem. Can you please try this workaround?

    1. Clear your browser cache and cookies

    2. Log back in to your account

    3. If 1 and 2 step doesn't work, please try to use other browser.

    However, if the said issue still persists, please provide us screenshot of the error that you are referring so we can investigate further.