Recaptcha: still shows up even though the user was whitelisted

  • Profile Image
    Tritter_Cody
    Asked on September 08, 2021 at 05:33 PM

    How can I disable this?


    1631136772_61392c042fb5b_

  • Profile Image
    Tritter_Cody
    Answered on September 08, 2021 at 05:42 PM

    This looks like it is being deployed by jotform, I want this off right away, it's killing my form conversion and has cost us thousands of dollars.


    I just put on a VPN on an incognito browser and got it again: 1631137305_61392e19aff2f_

    I'll be looking for a refund on our account and going elsewhere if this new 'feature' or 'service' isn't removed. I'm quite frustrated this was even implemented in the first place, it's not your place to decide whether it should be on there Jotform..



  • Profile Image
    Rosa_C
    Answered on September 09, 2021 at 03:02 AM

    Hello there,

    Sorry for the inconvenience.

    We whitelisted your username. The captcha should not appear anymore.

    Let us know if the problem still persits.

    Best regards.

  • Profile Image
    Tritter_Cody
    Answered on September 10, 2021 at 11:13 AM

    1631286798_613b760e64f8c_


    Still there...

  • Profile Image
    Rosa_C
    Answered on September 10, 2021 at 03:08 PM

    Hi there,

    Let me have some time to check on the form and I will get back with you shortly.

    Best.


  • Profile Image
    Tritter_Cody
    Answered on September 10, 2021 at 04:38 PM

    Thanks, it's multiple forms that are being effected by this, I would prefer my entire account / forms not have this. We're not high volume and if we see spam issues I'll implement a captcha myself.

  • Profile Image
    Cecile_A
    Answered on September 10, 2021 at 11:02 PM

    Hi,

    We apologize for the inconvenience. My colleague has escalated the issue to our backend team for further investigation. Once an update becomes available, we'll let you know.

    Let us know if you have any other concerns.  Thank you.

  • Profile Image
    mesut
    Answered on September 13, 2021 at 03:28 AM

    Hello,

    We have inspected your account and saw that you have enabled to show captcha on submitting form. Can you disable that and check again? If the issue persists please let us know.

    1631518021_613efd45b771b_

  • Profile Image
    Tritter_Cody
    Answered on September 14, 2021 at 02:13 PM

    YIKES! Sorry team, I totally missed the 'show more' option under settings, that was the trick, thank you for your help.