Recaptcha: still shows up even though the user was whitelisted

How can I disable this?

This looks like it is being deployed by jotform, I want this off right away, it's killing my form conversion and has cost us thousands of dollars.

I just put on a VPN on an incognito browser and got it again:

I'll be looking for a refund on our account and going elsewhere if this new 'feature' or 'service' isn't removed. I'm quite frustrated this was even implemented in the first place, it's not your place to decide whether it should be on there Jotform..

Hello there,

Sorry for the inconvenience.

We whitelisted your username. The captcha should not appear anymore.

Let us know if the problem still persits.

Best regards.

Still there...

Hi there,

Let me have some time to check on the form and I will get back with you shortly.

Best.

Thanks, it's multiple forms that are being effected by this, I would prefer my entire account / forms not have this. We're not high volume and if we see spam issues I'll implement a captcha myself.

Hi,

We apologize for the inconvenience. My colleague has escalated the issue to our backend team for further investigation. Once an update becomes available, we'll let you know.

Let us know if you have any other concerns.  Thank you.

Hello,

We have inspected your account and saw that you have enabled to show captcha on submitting form. Can you disable that and check again? If the issue persists please let us know.

YIKES! Sorry team, I totally missed the 'show more' option under settings, that was the trick, thank you for your help.