What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting "Form not found" error on submission

    Asked by plinth on June 29, 2010 at 04:58 AM
    Hi, I've had a JotForm set up on a client's site for about a year now, but all of a sudden I'm seeing a "Form not found" error when the form is submitted. The site hasn't changed at all in this time. Can you offer any help/suggestions? Thanks
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    JotForm Founder

    Answered by aytekin on June 29, 2010 at 05:13 AM
    Can you post the URL of the page you have the form?
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    Answered by plinth on June 29, 2010 at 05:19 AM
    Sure: http://www.southbourneacupunctureclinic.co.uk/contact.html
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    JotForm Founder

    Answered by aytekin on June 29, 2010 at 05:43 AM
    Fixed.
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    Answered by plinth on June 29, 2010 at 05:51 AM
    Great, thanks. What was the problem btw?
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    JotForm Founder

    Answered by aytekin on June 29, 2010 at 06:00 AM
    Form was never transferred from v2 since it did not have an owner. 
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    Answered by Mihir on August 14, 2011 at 03:12 AM

    Hey, I have the same problem. Please solve it. The url is:

    http://stjosephjalgaon.org/Suggestion.htm

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    Answered by allanftd on August 14, 2011 at 04:13 AM

    Hi Mihir,

    May we confirm from you if you're using JotForm v2 or v3? 

    If you're using v2, please use the following form URL - http://v2.jotform.com/form/10341149630. I made a test submission using this URL and I was able to submit it. Please check if you received it. To embed this form URL as an Iframe, please use the following embed code:

    <iframe src="http://v2.jotform.com/form/10341149630" frameborder=0 width=100% height=100% scrolling=no align=middle></iframe>

    If you're using v3, kindly provide us your JotForm v3 username so that we can look for your account in our member database. 

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by Mihir on August 14, 2011 at 04:40 AM

    Thank you for your prompt responce!

    I am using v2. Yes, I received the test submission that you submitted!
    But, the form which you have given  http://v2.jotform.com/form/10341149630 does not contain some of the fields that I need. Do I have to make a new form again?

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    Answered by allanftd on August 14, 2011 at 04:57 AM

    Hi Mihir,

    Yes, that should be a good solution if it will not be much of an inconvenience when updating your website. Kindy clone the form and test the new form if it works this time.

    Please keep us updates with the results. Our apologies for the trouble.

    JOTFORM SUPPORT