Form builder: New questions appearing on the form

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    EdwardsJessicaJessica
    Asked on September 09, 2021 at 12:41 AM

    I believe there is an error in the informed consent template. There is a hidden section that has options to choose, but I cannot find it to remove the section when I am building the form. Its the very end of page two in my link.

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    Bojan_J
    Answered on September 09, 2021 at 06:58 AM

    Greetings.

    I have checked your form, and it seems that there is a problem with it. Can you please let us know do you wish to remove the following multiple-choice fields:

    screenshot_7364.png

    You should be able to remove them from the form builder:

    screenshot_7365.png

    Let us know if this resolved your problem or if you were referring to something else.

    Thank you for your cooperation.

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    EdwardsJessicaJessica
    Answered on September 09, 2021 at 07:55 AM
    Yes that’s the area however in builder that area doesn’t show up. It’s a strange hidden glitch.
    Best,
    Jessica Edwards
    ...
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    Bojan_J
    Answered on September 09, 2021 at 09:01 AM

    Greetings Jessica.

    If you don't see these fields in your builder, we can remove them for you. Please confirm that you wish us to continue with this.

    Thank you for your cooperation.

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    EdwardsJessicaJessica
    Answered on September 09, 2021 at 09:22 AM
    Yes please! That would be great.
    Best,
    Jessica Edwards
    [image]
    ...
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    Bojan_J
    Answered on September 09, 2021 at 10:30 AM

    Greetings.

    I have removed the fields from your form. Can you please check it again?

    Thank you for your cooperation.

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    EdwardsJessicaJessica
    Answered on January 04, 2022 at 03:02 PM

    I notice when I remove them then later on they just appear out of nowhere.

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    Samuel_Ray
    Answered on January 04, 2022 at 08:59 PM

    Hi there,

    Are you still talking about the same fields removed by my colleague before?

    I tried looking for them on your form and these are the only Single Choice fields that I can find. Are these the ones you're talking about?

    1641346788_61d4f6e446105_

    If you, you can just click on the actual fields from the form builder and it should provide you with an option to delete them.

    1641346891_61d4f74b7c1ba_

    As for why it came back, a deleted field can only come back if either the same field was readded again or you reverted back to an older version of your form with this field still active.

    If they did come back, then might as well just delete them again if they're not needed.

    I hope this information helps. If you need further assistance, please don't hesitate to reach back out to us. Thank you!

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    EdwardsJessicaJessica
    Answered on January 04, 2022 at 09:04 PM

    Those are definitely the fields that keep coming back. I delete them. It saves the changes. Then they come back. Or sometimes a different field appears that is from the original template. They are ghost fields!

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    Bojan_J
    Answered on January 05, 2022 at 02:20 AM

    Greetings.

    I will forward this problem to our developers so they can check what is going on. As soon as we hear back from them, we will let you know.

    Thank you for your patience.