my autoresponder email (copy of form entries) does not reflect changes made to the cloned form

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    strongtowerranch
    Asked on February 17, 2014 at 06:53 PM
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    strongtowerranch
    Answered on February 17, 2014 at 07:31 PM

    Hi, I cloned our previous form to use, but made a some changes to fields. I put the new link (secure) on the website. I tested it by filling in bogus info, except for email. I received the correct thank you page after submitting. Then I checked the notification email and the autoresponder email (copy of form entries). These two do not show the same fields as the new form, the changes I made to the form. I added a field, shorts size - text box, which does not show at all on the notification email and the autoresponder email doesn't show the shirt size answer. There are a couple others as well. Please help.

    thank you

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    ashwin_d
    Answered on February 17, 2014 at 10:45 PM

    Hello strongtowerranch,

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add/remove in your form will not be added/removed automatically in your notification and needs to be done manually.

    You must have edited your notification email template and then added the fields you have mentioned in your question above. That is the reason why you do not see these fields in your notification emails. 

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!

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    strongtowerranch
    Answered on February 18, 2014 at 10:31 AM

    Yay! It worked and was easy. Thank you.

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    strongtowerranch
    Answered on February 18, 2014 at 12:16 PM

    So, does this mean that every time I make an addition to a field, I have to delete these emails and make new ones?

    I added an option/choice to a couple of fields. 

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    Carina
    Answered on February 18, 2014 at 12:52 PM

    It means that if you create an email notification and if you don't edit it, it will automatically update. So no need to create new notification email every time you edit (add/remove fields) your form. But if you add/remove fields from the notification or other edits, it will stop automatically updating and in this case it is necessary for you to create a new one every time you add/remove fields to your form.

    Kindly let us know if you need more assistance.