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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem replying to forum replies received by email

    Asked by NRCsupport on February 17, 2014 at 07:11 PM

    When you send a reply to something I've put on the forum, you send an email with a copy of the reply. The email contains a link to go to the thread on the forum. By clicking the link one gets to the forum without logging in. If one then enters a further reply to the thread and attempts to post it, one gets into a never ending "please wait" state.

    I think that if one is already logged in this does not happen (but I am not sure about that)

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    JotForm Support Manager

    Answered by Jeanette on February 17, 2014 at 10:19 PM

    Actually that's just an email notification, you should go to the bottom of the message and click on the link as shown on this image


    When you get a never ending loop, that means the thread is Private and you need to log in first to see it. I would recommend you to be logged in Jotform to make it to work

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    Answered by NRCsupport on February 18, 2014 at 03:01 AM

    Yes that is the link that I am talking about. Usually I am logged in and it works fine. But if I am not already logged in and I get one of these emails, I sometimes click on that link as a quick way to get to the thread. Then if I try to reply I get stuck in an endless loop.

    I don't think the threads are private. They appear in the normal forum list of threads. Couldn't you put up a message such as 'please log in before submitting'. Twice I have spent some time creating my reply, only to have to do it all again after logging in.


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    JotForm Support

    Answered by TitusN on February 18, 2014 at 04:08 AM

    Thank you for the feedback.

    The information on the forum notification that one should be logged in to respond is certainly worth adding.

    We have sent the request to our developers.

    Thanks again, and let us know how we can assist further.

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    Answered by emrew86 on April 29, 2014 at 10:25 AM

    Hi NRCsupport, I have implemented it. But it will appear on new emails.