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    E-mails including empty fields

    Asked by wrasmu on February 17, 2014 at 08:33 PM

    I have tried to change the setting so that empty fields are not included in the e-mail that i receive but it is not saving the change. So i'm still receiving the empty fields. I have deleted and recreated the notification e-mail leaving everything at the defaults. SO i'm not sure what i'm doing wrong.


    Here is a link to the form i'm refering to if that is needed.

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 17, 2014 at 11:40 PM


    Try it again this time, it should now work. For some reason, there is an "undefined" text shown on the   "Hide Empty Fields on Emails" on your form settings which is not right. I have now corrected it and set it to "Enabled". Kindly test your form this time.


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    Answered by wrasmu on February 20, 2014 at 09:10 PM
    Thank you, it is resolved now. Not sure what solved it but it is working as expected. Thank you so much

    William Rasmussen