when does a free account expire?

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    Asked on February 17, 2014 at 10:44 PM



    when and why does a free account expire? 

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    Answered on February 18, 2014 at 01:48 AM

    Hello Anja,

    JotForm account never expires. Free account are entitled to receive 100 non secure, 10 SSL / secure and 10 payment submissions. If any of these limits are reached, your forms will be suspended and your users will not be able to submit your forms. To activate your account again you will have to upgrade your account or wait for the firsta day of following month when the submission limits are reset.

    Apart from submission limits, free account also has upload space utilization limit of 100 MB. If this limit is reached, your forms will be disabled but unlike the submission limit the upload space utilization is not reset on the first day of every month. You will have to delete your form submissions to free up upload space utilization.

    I assume that when you say account expire, you mean the account in disabled state.

    Do get back to us if you have any questions.

    Thank you!