What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm having some trouble importing a form from an online source

    Asked by kevinguaptree on February 18, 2014 at 01:15 AM

    Having trouble importing my form data from a website, any ideas?

    source form data
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    JotForm Support

    Answered by TitusN on February 18, 2014 at 03:05 AM

    Hello,

    Sorry about that.

    We can help, but we need the following information:

    1. Which form you are importing the data into

    2. The source of the data

    Our apps have various solutions that meed quite a number of import/export solutions.

    Why not head over there and take a look. Run a search of what you are looking for.

    However,

    We look forward to your response.

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    Answered by kevinguaptree on February 18, 2014 at 03:11 AM

    I am using a current version of Firefox and I'm experiencing a few technical issues with the site.  It appears on further inspection that importing the form is not the only issue.  For the most part as I try to navigate the jotform.us and jotformeu sites I am meeting unpopulated fields and buttons which do not function.  If I click on My Forms, for example, the only area which populates is "Create Form" button, and "Sort" Dropdown.  The rest of the screen remains white with black borders.

    Are there settings which are required to be active in Firefox which might be the source of this issue?

    The steps I have taken so far have been to update Firefox, clear the browser cache and to power cycle the PC.  I am uncertain what to do from here.

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 03:20 AM

    Oh my...

    It appears I misunderstood your request - apologies.

    Yes, sometimes our CDN has trouble delivering content to some locations due to:

    1. Network Proxy limitations

    2. Breaking  connections

    Among others.

    Are you able to import the form by loggin in through https://jotform.us/login ?

    Also, the form might be locked by the owner, and you would not be able to import it - Please share the URL so that we can take a look. 

    Thanks.

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    Answered by kevinguaptree on February 18, 2014 at 04:10 AM

    The Form Template appears to be http://jotform.us/form/40118578240148

    What might I be able to do about network proxy limitations or broken connections?  This site appears to be the only one behaving this way for me at the moment.  On the other hand, no one I work with is having trouble with the site, so if there are some browser settings that must be en/dis-abled, that may make a difference?

    Is the correct pathing within the site:

    1) My Forms

    2) Create Form

    3) Import Form

    ?

    Once I select My Forms there is only blank space with the Create Form button visible

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    JotForm Support

    Answered by TitusN on February 18, 2014 at 04:25 AM

    Thank you for your response.

    To avoid network-related issues, you may want to try other ways of internet access - like at your favorite coffee spot etc - its just a workaround - since its hard to reproduce what you are experienceing.

    Did the login URL I provided resolve the issue?

    Also try https://jotform.com/login

    Also https://myjotform.com/login

    I would advice to open a new ticket (besides the import limitations) and describe this experiece with us.

    ****

    Concerning the form you want to import -

    Yes, that is the correct path to import a form.

    There are currently no restrictions not to copy  the link you provided, so you should be able to import it into your account. 

    I was able to import it to my account - please try importing it from http://myjotform.com/form/40482462791559?

    Let us know if this helps.