What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Non-secure form is not working on Facebook page

    Asked by sherleensy on February 18, 2014 at 02:25 AM

    Hi,

    My form appears to be broken. It was working before and suddenly when people click on it, the form doesn't pop out anymore.

    how can i fix this?



    This is a re-post of a comment on Adding a Form to Your Facebook Page

    pop out and
  • Profile Image
    JotForm Support

    Answered by jonathan on February 18, 2014 at 03:39 AM

    Hi,

    I was able to view your form http://www.jotform.me/form/21268387788471


    Was the form embedded on a Facebook page? If it is, can you please share to us also the URL of your FB page so we can also check there.

    Thanks.

  • Profile Image

    Answered by sherleensy on February 18, 2014 at 03:42 AM

    https://www.facebook.com/ShersyClothing

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    JotForm Support

    Answered by jonathan on February 18, 2014 at 04:30 AM

    Hi,

    Please re-embed the form to your facebook page using its https URL. Because Facebook always requires secure protocol, all the contents must use the https protocol also.

    Some users might be able to view your form if they choose to ignore the security pop-up alert, but not all browsers are configured to disable security alert. If security is enabled on the browser, it will blocked non-secure contents when viewing Facebook page.

    Use this guide -Adding-Form-to-Facebook

    At instructions #4, you can check the importance of using the https protocol on FB page.

     

    Hope this help. Inform us if you need further assistance.

    Thanks!

  • Profile Image

    Answered by sherleensy on February 18, 2014 at 05:00 AM
    Tried it again now and it works! thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 18, 2014 at 05:12 AM

    Hi,

    I can confirm it is working now.

     

    Thanks.