Not receiving email notifications

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    tc14
    Asked on February 18, 2014 at 02:49 AM

    My form is having problem with submissions.The users are filling the form but we aint recieving or receiving very late.

    can u pls fix this and send me all the submissions till now(in excel) to me.(e-mail |abhireddy066@gmail.com)

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    EltonCris
    Answered on February 18, 2014 at 03:48 AM

    Hi,

    Our apologies.

    First off, you can download your form submissions to excel format on your form submissions page. Here's a guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF

    Regarding on the email issue, in which particular form is this happening? Can you please name the form so we can check it here? Setting the sender email on your form notification to noreply@jotform.com might be of help.

    We'll await your updates. Thanks!