What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications

    Asked by tc14 on February 18, 2014 at 02:49 AM

    My form is having problem with submissions.The users are filling the form but we aint recieving or receiving very late.

    can u pls fix this and send me all the submissions till now(in excel) to me.(e-mail |abhireddy066@gmail.com)

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 18, 2014 at 03:48 AM


    Our apologies.

    First off, you can download your form submissions to excel format on your form submissions page. Here's a guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF

    Regarding on the email issue, in which particular form is this happening? Can you please name the form so we can check it here? Setting the sender email on your form notification to noreply@jotform.com might be of help.

    We'll await your updates. Thanks!